As each item is personalised and handmade, production usually takes 10–14 business days.

During busier periods this may extend to 2–3 weeks, plus shipping time.

If you need something for a specific date or event, please reach out before ordering and we’ll do our best to help.

For many personalised designs, we will send a design proof for approval before production begins. This allows you to check the layout and details before your final piece is created.

Each Peachy Lane item is handmade and personalised, which means small variations in placement, spacing or finish may occur.

These variations are part of what makes handmade pieces unique and special.

For the best results we recommend uploading a clear, well-lit photo where the subject is easy to see.

Photos that are blurry, very dark or heavily filtered may limit the level of detail that can be captured in the final artwork.

Our door mats are hand painted using outdoor-grade paint, applied with a paintbrush. Because they are handmade, each mat will have its own unique character.

Small variations in placement or alignment may occur, which is part of the charm of handmade items.

We use a UV-protected outdoor paint designed to withstand the elements. It is mixed with a bonding solution to help it adhere to the natural fibres of the mat.

The lifespan of your mat will depend on weather exposure and foot traffic.

Our mats are made from natural coir fibres which are naturally resistant to mildew and staining, however they do not like prolonged exposure to moisture.

For best results we recommend placing your mat in a covered outdoor area to avoid regular exposure to heavy rain.

The longevity of your design will depend on how much use your mat receives.

Bold and thicker designs tend to last longer than very thin fonts or intricate details. Regular foot traffic and exposure to weather will naturally cause the design to fade over time.

Shipping costs are calculated at checkout based on your location.

We also offer free shipping Australia-wide on orders over $150.

Once your order has been dispatched, you will automatically receive an email with your tracking number and tracking link.

If you cannot find the email, please check your junk or spam folder.

Once your parcel has been collected by the courier, delivery is handled by the shipping provider.

If your parcel is delayed, we recommend contacting the courier directly using your tracking number for the most up-to-date information.

Of course, if you need help we are always happy to assist where we can.

Because most of our products are custom made, we generally cannot accept returns for change of mind.

If your item arrives damaged or there is an issue with your order, please contact us and we’ll do our best to help resolve it.

If you believe there is an issue with your order, please contact us as soon as possible and include your order number and photos if relevant, so we can assist.